Getting customer onboarding right means the different between "stickiness" and ghosting. And that's not a joke about Slimer. SaaS onboarding is super important because it's a customer's first real interaction with your service. Previously, they've probably only interacted with Sales. Now they're...
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You’re probably sick of articles bemoaning the “TikTok-ification of (insert anything here)”. It’s kind of like how just 10 years ago every headline...
If you've been scratching your head trying to figure out when your customers are ready to move to the next stage, you're in the right place. Let’s...
Customer churn is like a leaky bucket—you keep pouring in new customers, but if you don't plug the holes, they keep slipping away. Let's dive into...
It’s a struggle to keep up with constant updates as a SaaS user. Multiply that by a bunch of times when it comes to producing the training materials...
Every day we see another headline proclaiming that AI has taken yet another part of the world by storm. It’s enough to make even the most stoic...
AI-generated videos are totally transforming training. (Say that 5 times fast. It’s fun!) Anyway. AI-generated software training and tutorial videos...
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Nextiva, a global cloud-based software company, faced a big challenge: irrelevant training. According to Nextiva’s Director of Voice of the Customer...
Ever wondered how some companies nail their user onboarding, making you stick around and love their product? It's not magic—it's psychology! There’s...
Companies are obsessed with customer satisfaction. We’ve got NPS scores, feedback surveys, and more all geared to measure customer satisfaction. But...
Exciting news from Videate: we're charging full speed ahead, breaking new ground in the world of AI automation for software how-to videos. With our...
Reputation used to need 12-15 hours to produce a single video. So how did they suddenly get it down to only 1 hour? Reputation obviously had a...
That annoying TikTok text to speech voice is out. Neural text to speech is IN. SaaS companies are constantly seeking innovative ways to enhance their...
That annoying TikTok text to speech voice is out. Neural text to speech is IN. Unlike traditional text to speech (TTS), neural text to speech (NTTS,...
Video is critical to the SaaS industry. 60% of companies see video as the key to self-service support, according to the State of SaaS Customer...
