Videate Blog

 

Discover tips and insights for boosting customer success and streamlining content creation. Our blog offers simple, effective strategies for leaders and creators in the tech space.

 

Customer Adoption

SaaS Onboarding Best Practices 2024

The ultimate 2024 guide for SaaS onboarding best practices

Getting customer onboarding right means the different between "stickiness" and ghosting. And that's not a joke about Slimer. SaaS onboarding is super...

Read More

Boost retention by smoothing transitions in the SaaS lifecycle

If you've been scratching your head trying to figure out when your customers are ready to move to the next stage, you're in the right place. Let’s...

Read More

5 essential strategies for reducing customer churn

Customer churn is like a leaky bucket—you keep pouring in new customers, but if you don't plug the holes, they keep slipping away. Let's dive into...

Read More
8 sneaky ways to increase retention in SaaS user onboarding

8 sneaky ways đź‘€ to increase adoption in SaaS user onboarding

Ever wondered how some companies nail their user onboarding, making you stick around and love their product? It's not magic—it's psychology! There’s...

Read More
AI for Customer Success: 5 innovations reshaping the industry

AI for Customer Success: 5 innovations reshaping the industry

That annoying TikTok text to speech voice is out. Neural text to speech is IN. SaaS companies are constantly seeking innovative ways to enhance their...

Read More

Creating video tutorials that increase product adoption

One of the key challenges we face in SaaS Customer Success is product adoption. How can we ensure that new users not only onboard, but actually start...

Read More
Best SaaS Customer Support uses Videos for Common Issues

Exposing the best-kept secret in SaaS training best practices

How can companies provide effective SaaS training and support at scale? Self-service. And the best way (and most asked-for by users) to provide it is...

Read More
The Power of Self-Service: How Videos Drive Customer Success

The power of self-service: how videos drive Customer Success

Empowering customers to help themselves is critical. Not only does it help reduce the strain on resources, but customers demand it. That’s probably...

Read More
The Power of Video in B2B SaaS Customer Acquisition, Retention, and Support

The power of video in B2B SaaS Customer Acquisition, Retention, and Support

B2B SaaS companies are on a quest for success. Customer Success. Okay that was cheesy. But it's true! SaaS companies are constantly seeking...

Read More
3 Easy Tips to Optimize SaaS User Onboarding with Videos

3 easy tips to optimize SaaS onboarding with videos

The people have spoken, and they want videos. And not just for marketing, or YouTube. They want it for everything. Yeah, even your user onboarding...

Read More
Mapping journey of the SaaS customer lifecycle

How-to videos at every stage of the SaaS Customer Lifecycle

As a SaaS company, you’re probably focused on providing customers with a great experience that keeps them coming back. One way to achieve this is by...

Read More
Why how-to videos increase user adoption for SaaS

Why how-to videos increase product adoption for SaaS

SaaS programs must impress quickly or the customer will move on to the next option. Kind of like dating. So how can SaaS companies get customers to...

Read More
The best onboarding practices for SaaS include video

The best SaaS customer onboarding MUST include video

New users must gain value from your SaaS product ASAP or else you’ll lose them. A major reason why customers churn is that they're unable to fully...

Read More
5 surprising reasons experts swear by SaaS training videos

5 surprising reasons experts swear by SaaS training videos

We recently conducted a comprehensive survey to better understand SaaS companies’ attitudes, methods, investments, and challenges regarding video...

Read More
Top Trends changing the face of instructional design for SaaS

Top trends that are changing the face of Instructional Design for SaaS

You broke a doorknob. You find two videos on how to fix it. One is two hours long. It goes into the origin of doorknobs, different types of...

Read More
websights