.png?width=1920&height=1080&name=the%20academy%20problem%20(3).png)
The Academy Problem: How to Keep Customer Education in Sync with Your Product
SaaS moves fast. New features, UI updates, and releases roll out weekly. But academies— the tutorials, videos, and training content that help...
Customer Success
.png?width=1920&height=1080&name=Your%20paragraph%20text%20(1).png)
What Rilke Can Teach Us About Customer Education
Howdy. I’m Addison and I’m Videate’s Business Development Lead. If you’re reading this, it’s not improbable that you’ve seen my name in your inbox,...
.png?width=1920&height=1080&name=56%25%20(3).png)
From Videate CEO - How Video Transforms SaaS Customer Success
In today’s fast-moving SaaS world, customer success isn’t just about onboarding and training; it’s about creating an experience that accelerates time...
How to build a Customer Success program in 2025
Keeping your customers happy isn’t just about delivering a good product—it’s about creating a relationship that lasts. If you're wondering how to...
Don't be scared by generative AI. Be scared of THIS 👀
"AI is coming for your job!" "This AI is a CEO!" "Could this AI replace your dog??" The media is full of stories about AI and the fear surrounding...
The ultimate 2024 guide for SaaS onboarding best practices
Getting customer onboarding right means the different between "stickiness" and ghosting. And that's not a joke about Slimer. SaaS onboarding is super...
Boost retention by smoothing transitions in the SaaS lifecycle
If you've been scratching your head trying to figure out when your customers are ready to move to the next stage, you're in the right place. Let’s...
5 essential strategies for reducing customer churn
Customer churn is like a leaky bucket—you keep pouring in new customers, but if you don't plug the holes, they keep slipping away. Let's dive into...
How generative AI is making customer retention easy
It’s a struggle to keep up with constant updates as a SaaS user. Multiply that by a bunch of times when it comes to producing the training materials...
8 sneaky ways 👀 to increase adoption in SaaS user onboarding
Ever wondered how some companies nail their user onboarding, making you stick around and love their product? It's not magic—it's psychology! There’s...
Customer satisfaction does NOT improve retention. Here's what DOES.
Companies are obsessed with customer satisfaction. We’ve got NPS scores, feedback surveys, and more all geared to measure customer satisfaction. But...
AI for Customer Success: 5 innovations reshaping the industry
That annoying TikTok text to speech voice is out. Neural text to speech is IN. SaaS companies are constantly seeking innovative ways to enhance their...
Game-changing scalability 📈 Explainer video software's impact on YOU
Yeah, you. Like, personally. At least on a business level. In the ever-evolving world of software, every click. Every interaction matters. Amidst all...
Exposing the best-kept secret in SaaS training best practices
How can companies provide effective SaaS training and support at scale? Self-service. And the best way (and most asked-for by users) to provide it is...
The power of self-service: how videos drive Customer Success
Empowering customers to help themselves is critical. Not only does it help reduce the strain on resources, but customers demand it. That’s probably...