Videate Blog

 

Discover tips and insights for boosting customer success and streamlining content creation. Our blog offers simple, effective strategies for leaders and creators in the tech space.

 

Customer Education

Best SaaS Customer Support uses Videos for Common Issues

The best SaaS customer Support teams use video to resolve common issues

How can SaaS companies provide effective customer support at scale? Self-service. And one of the best ways (and most asked-for by users) to provide...

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Software Video Production Assessment

Elevate Your How-To Video Production with the Video Acceleration Roadmap

In the ever-evolving world of software, where every click and interaction matters, video has emerged as a beacon to help your customers with...

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The Power of Self-Service: How Videos Drive Customer Success

The power of self-service: how videos drive Customer Success

Empowering customers to help themselves is critical. Not only does it help reduce the strain on resources, but customers demand it. That’s probably...

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4 Reasons Why AI Doesn’t Replace Humans in SaaS Customer Success

4 Reasons why AI doesn’t replace humans in SaaS Customer Success

AI is changing fast. So much more rapidly than any of us expected (and we already expected speed). Sometimes it feels like we’re on a rollercoaster...

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The Unstoppable Rise of Tutorial Videos in B2B SaaS: Are You Keeping Up?

The UNSTOPPABLE rise of tutorial videos in B2B SaaS: are you keeping up?

How-to videos are no longer a “nice-to-have”. They’re a “need-to-have”. And if you’re not already on board with that, don’t worry. Your competitors...

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Why SaaS Companies are Globalizing Videos Now More Than Ever

Why SaaS companies are globalizing videos now more than EVER

Staying ahead requires more than innovation; it demands strategic adaptation. As companies become more and more global, the realm of multilingual...

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The Skyrocketing Demand for Video and Why You Should Care

The skyrocketing demand for video and why you should care

The battle for customer attention is fiercer than ever. As B2B SaaS companies strive to deliver exceptional customer experiences, the choice between...

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The Power of Video in B2B SaaS Customer Acquisition, Retention, and Support

The power of video in B2B SaaS Customer Acquisition, Retention, and Support

B2B SaaS companies are on a quest for success. Customer Success. Okay that was cheesy. But it's true! SaaS companies are constantly seeking...

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Unleash self-service success with videos

Automation is totally overhauling customer service videos

The world of customer support and success is evolving rapidly, with video automation and video tutorials emerging as transformative tools. We will...

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Using Customer Success Videos to Highlight SaaS Features and Upgrades

Using Customer Success videos to highlight SaaS features and upgrades

Imagine this: You've invested in a top-notch SaaS solution to ramp up your business's productivity. But how do you keep that value flowing and retain...

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3 Easy Tips to Optimize SaaS User Onboarding with Videos

3 easy tips to optimize SaaS onboarding with videos

The people have spoken, and they want videos. And not just for marketing, or YouTube. They want it for everything. Yeah, even your user onboarding...

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Mapping journey of the SaaS customer lifecycle

How-to videos at every stage of the SaaS Customer Lifecycle

As a SaaS company, you’re probably focused on providing customers with a great experience that keeps them coming back. One way to achieve this is by...

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Why how-to videos increase user adoption for SaaS

Why how-to videos increase product adoption for SaaS

SaaS programs must impress quickly or the customer will move on to the next option. Kind of like dating. So how can SaaS companies get customers to...

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The best onboarding practices for SaaS include video

The best SaaS customer onboarding MUST include video

New users must gain value from your SaaS product ASAP or else you’ll lose them. A major reason why customers churn is that they're unable to fully...

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How SaaS companies can reduce customer churn and increase customer retention

How to reduce customer churn when it's more critical than ever

Customer churn is a major challenge faced by many SaaS companies. On average, SaaS companies lose 3-8% of their customers per month. That’s 32-50% of...

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