Videate Blog

 

Discover tips and insights for boosting customer success and streamlining content creation. Our blog offers simple, effective strategies for leaders and creators in the tech space.

 

Customer Enablement

The Academy Problem: How to Keep Customer Education in Sync with Your Product

SaaS moves fast. New features, UI updates, and releases roll out weekly. But academies— the tutorials, videos, and training content that help...

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What Rilke Can Teach Us About Customer Education

Howdy. I’m Addison and I’m Videate’s Business Development Lead. If you’re reading this, it’s not improbable that you’ve seen my name in your inbox,...

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From Videate CEO - How Video Transforms SaaS Customer Success

In today’s fast-moving SaaS world, customer success isn’t just about onboarding and training; it’s about creating an experience that accelerates time...

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The secret behind Nextiva’s global reach (spoiler: it’s auto-generated videos)

Nextiva, a global cloud-based software company, faced a big challenge: irrelevant training. According to Nextiva’s Director of Voice of the Customer...

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8 sneaky ways to increase retention in SaaS user onboarding

8 sneaky ways 👀 to increase adoption in SaaS user onboarding

Ever wondered how some companies nail their user onboarding, making you stick around and love their product? It's not magic—it's psychology! There’s...

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Customer satisfaction does NOT improve retention. Here's what DOES.

Customer satisfaction does NOT improve retention. Here's what DOES.

Companies are obsessed with customer satisfaction. We’ve got NPS scores, feedback surveys, and more all geared to measure customer satisfaction. But...

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6 reasons ASi believes the BEST software for creating training videos is Videate

6 reasons ASi believes the BEST software for creating training videos is Videate

ASi went from struggling to release one training video weekly to producing up to 15 per week. According to Michelle Balagia, a technical writer at...

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Best SaaS Customer Support uses Videos for Common Issues

Exposing the best-kept secret in SaaS training best practices

How can companies provide effective SaaS training and support at scale? Self-service. And the best way (and most asked-for by users) to provide it is...

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The Power of Self-Service: How Videos Drive Customer Success

The power of self-service: how videos drive Customer Success

Empowering customers to help themselves is critical. Not only does it help reduce the strain on resources, but customers demand it. That’s probably...

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The Skyrocketing Demand for Video and Why You Should Care

The skyrocketing demand for video and why you should care

The battle for customer attention is fiercer than ever. As B2B SaaS companies strive to deliver exceptional customer experiences, the choice between...

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The Power of Video in B2B SaaS Customer Acquisition, Retention, and Support

The power of video in B2B SaaS Customer Acquisition, Retention, and Support

B2B SaaS companies are on a quest for success. Customer Success. Okay that was cheesy. But it's true! SaaS companies are constantly seeking...

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Unleash self-service success with videos

Automation is totally overhauling customer service videos

The world of customer support and success is evolving rapidly, with video automation and video tutorials emerging as transformative tools. We will...

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3 Easy Tips to Optimize SaaS User Onboarding with Videos

3 easy tips to optimize SaaS onboarding with videos

The people have spoken, and they want videos. And not just for marketing, or YouTube. They want it for everything. Yeah, even your user onboarding...

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Mapping journey of the SaaS customer lifecycle

How-to videos at every stage of the SaaS Customer Lifecycle

As a SaaS company, you’re probably focused on providing customers with a great experience that keeps them coming back. One way to achieve this is by...

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5 surprising reasons experts swear by SaaS training videos

5 surprising reasons experts swear by SaaS training videos

We recently conducted a comprehensive survey to better understand SaaS companies’ attitudes, methods, investments, and challenges regarding video...

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