What Rilke Can Teach Us About Customer Education

Howdy. I’m Addison and I’m Videate’s Business Development Lead. 

If you’re reading this, it’s not improbable that you’ve seen my name in your inbox, or heard it in a phone call out of the blue.

It’s because I’m trying to reach you.

Trying to tell you this:

I know your company has some sort of Academy. Some sort of Help Center, Knowledge Base or Doc Hub. I know you create videos for your customers, so they can learn to use your platform at their own pace. I know you invest significantly in these resources.

And I know you’re in there monthly, if not weekly, or even daily, updating those resources one at a time, by hand, manually.

How do I know this?

Well, my dear Customer Educator—I know this because you don’t use Videate.

Videate is the only video platform that keeps your tutorial content up-to-date automatically, even as your product changes and evolves. 

Are you hearing me? Do you understand the implications of this? Videate will literally, in the words of the great German poet Rainer Maria Rilke, “change your life.”

Gone are the entire workdays re-recording the same tutorials, over and over. 

Gone are the persistent messages from your Support team. 

Gone is the endless hand-holding of your customers. 

Gone is the stress of knowing your Academy is already out-of-date the moment a new feature launches.

Because Videate does it all for you. You just make a video, and it stays up-to-date automatically, like magic.

If you see me in your inbox, I bring good tidings. We want to work with you. We want to make your life easier. Shoot me a response, let’s set up a demo. We’d love to show you the magic.