Addison Schoeman

The Academy Problem: How to Keep Customer Education in Sync with Your Product

SaaS moves fast. New features, UI updates, and releases roll out weekly. But academies— the tutorials, videos, and training content that help customers onboard — too often lag behind. That gap creates frustration. I'm sure we can all think of tools we use daily that are changing rapidly with very...

Read More

What Rilke Can Teach Us About Customer Education

Howdy. I’m Addison and I’m Videate’s Business Development Lead. If you’re reading this, it’s not improbable that you’ve seen my name in your inbox,...

Read More
websights