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The Academy Problem: How to Keep Customer Education in Sync with Your Product
SaaS moves fast. New features, UI updates, and releases roll out weekly. But academies— the tutorials, videos, and training content that help...
Onboarding
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What Rilke Can Teach Us About Customer Education
Howdy. I’m Addison and I’m Videate’s Business Development Lead. If you’re reading this, it’s not improbable that you’ve seen my name in your inbox,...
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From Videate CEO - How Video Transforms SaaS Customer Success
In today’s fast-moving SaaS world, customer success isn’t just about onboarding and training; it’s about creating an experience that accelerates time...
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Scaling the Unscalable: Personalized Customer Onboarding and Education with AI Video Content
Welcome to the New Era of Customer Education Let’s be honest—traditional customer onboarding is broken. A one-size-fits-all approach doesn’t work...
25% fewer support tickets! How Fuel Cycle streamlined onboarding
Maybe this sounds familiar: A drawn-out onboarding process for new customers. No existing video library. A hefty price tag on outsourcing creating of...
How to make an onboarding video in an AI video generator
Onboarding videos help new users understand your product quickly and effectively, reducing churn and speeding up time-to-value. But creating these...