Expanding into international markets is an exciting milestone for any SaaS company—but it comes with a big challenge: training your customers across multiple languages and regions. Customers expect guidance in their own language, and outdated or hard-to-follow training can lead to frustration,...
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This story starts with a small but mighty enterprise customer training team. Their global SaaS company decided they wanted to modernize their...
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SaaS moves fast. New features, UI updates, and releases roll out weekly. But academies— the tutorials, videos, and training content that help...
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Howdy. I’m Addison and I’m Videate’s Business Development Lead. If you’re reading this, it’s not improbable that you’ve seen my name in your inbox,...
Hi, I’m Jenny Gale Howe, VP of Sales here at Videate. I spend my days explaining who Videate is and what we do—and honestly, I never get tired of it....
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In today’s fast-moving SaaS world, customer success isn’t just about onboarding and training; it’s about creating an experience that accelerates time...
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Jack Lombardi here, resident product demonstrator from the Videate Sales team. In my role at Videate, I have the pleasure of showing new teams how...
If your product videos could talk, they’d probably sound a lot like your dev team during release week: “WHY ARE WE STILL DOING THIS BY HAND?!” We...
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If you're in Learning & Development, technical writing, customer education, or customer success, you’ve probably felt the pain of creating software...
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Welcome to the New Era of Customer Education Let’s be honest—traditional customer onboarding is broken. A one-size-fits-all approach doesn’t work...
When it comes to learning something new, there are many ways to get the information you need. You can read a manual, scroll through a blog post, or...
Writing how-to video scripts for your SaaS product might sound like a straightforward task, but it’s easy to make some major mistakes along the way....
Keeping your customers happy isn’t just about delivering a good product—it’s about creating a relationship that lasts. If you're wondering how to...
Buildertrend, a trailblazer in construction project management software, had one massive roadblock: creating and updating customer-facing videos was...
Maybe this sounds familiar: A drawn-out onboarding process for new customers. No existing video library. A hefty price tag on outsourcing creating of...
