Empowering customers to help themselves is critical. Not only does it help reduce the strain on resources, but customers demand it. That’s probably why 60% of SaaS companies believe that the best benefit of video is self-service customer support. Self-service, the ability for customers to find...
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AI is changing fast. So much more rapidly than any of us expected (and we already expected speed). Sometimes it feels like we’re on a rollercoaster...
The future of SaaS training videos is here, and it's auto generated videos! Here's a quick-start, step-by-step guide to getting started making auto...
We’ve come a long way from carrier pigeons, telegrams, and phone calls. Video now leads as the most effective form of communication on Earth. And...
How-to videos are no longer a “nice-to-have”. They’re a “need-to-have”. And if you’re not already on board with that, don’t worry. Your competitors...
Staying ahead requires more than innovation; it demands strategic adaptation. As companies become more and more global, the realm of multilingual...
The battle for customer attention is fiercer than ever. As B2B SaaS companies strive to deliver exceptional customer experiences, the choice between...
B2B SaaS companies are on a quest for success. Customer Success. Okay that was cheesy. But it's true! SaaS companies are constantly seeking...
The world of customer support and success is evolving rapidly, with video automation and video tutorials emerging as transformative tools. We will...
Imagine this: You've invested in a top-notch SaaS solution to ramp up your business's productivity. But how do you keep that value flowing and retain...
The people have spoken, and they want videos. And not just for marketing, or YouTube. They want it for everything. Yeah, even your user onboarding...
As a SaaS company, you’re probably focused on providing customers with a great experience that keeps them coming back. One way to achieve this is by...
SaaS programs must impress quickly or the customer will move on to the next option. Kind of like dating. So how can SaaS companies get customers to...
New users must gain value from your SaaS product ASAP or else you’ll lose them. A major reason why customers churn is that they're unable to fully...
Customer churn is a major challenge faced by many SaaS companies. On average, SaaS companies lose 3-8% of their customers per month. That’s 32-50% of...
