From Videate CEO - How Video Transforms SaaS Customer Success
In today’s fast-moving SaaS world, customer success isn’t just about onboarding and training; it’s about creating an experience that accelerates time...
In today’s fast-moving SaaS world, customer success isn’t just about onboarding and training; it’s about creating an experience that accelerates time...
Jack Lombardi here, resident product demonstrator from the Videate Sales team. In my role at Videate, I have the pleasure of showing new teams how...
Welcome to the New Era of Customer Education Let’s be honest—traditional customer onboarding is broken. A one-size-fits-all approach doesn’t work...
You’re probably sick of articles bemoaning the “TikTok-ification of (insert anything here)”. It’s kind of like how just 10 years ago every headline...
Companies are obsessed with customer satisfaction. We’ve got NPS scores, feedback surveys, and more all geared to measure customer satisfaction. But...
Video is critical to the SaaS industry. 60% of companies see video as the key to self-service support, according to the State of SaaS Customer...
Yeah, you. Like, personally. At least on a business level. In the ever-evolving world of software, every click. Every interaction matters. Amidst all...
How can companies provide effective SaaS training and support at scale? Self-service. And the best way (and most asked-for by users) to provide it is...
Empowering customers to help themselves is critical. Not only does it help reduce the strain on resources, but customers demand it. That’s probably...
B2B SaaS companies are on a quest for success. Customer Success. Okay that was cheesy. But it's true! SaaS companies are constantly seeking...
The world of customer support and success is evolving rapidly, with video automation and video tutorials emerging as transformative tools. We will...
Imagine this: You've invested in a top-notch SaaS solution to ramp up your business's productivity. But how do you keep that value flowing and retain...
The people have spoken, and they want videos. And not just for marketing, or YouTube. They want it for everything. Yeah, even your user onboarding...
We recently conducted a comprehensive survey to better understand SaaS companies’ attitudes, methods, investments, and challenges regarding video...
You broke a doorknob. You find two videos on how to fix it. One is two hours long. It goes into the origin of doorknobs, different types of...