Customer Education vs. Corporate Learning
In Josh Bersin's article “A New Category Emerges: The Creator Platform for Corporate Learning,” many of his observations about employee-facing...
Customer Education (2)
DITA for learning and training: A new approach
As many of you know, the DITA for Learning and Training specialization never got much traction. Without going into all of the history, it seems that...
Don't miss this explosive trend in customer enablement!
Customer Education has a problem. Not only is the job of customer enablement tough to begin with, but those very customers are increasingly demanding...