What is the Modern Learner and how to teach them
Just as the workplace has changed significantly over the past few years, so has the way people learn. Today, employees feel overwhelmed, distracted,...
Customer Education (2)
Do you still charge for Customer Education?
In today’s world of SaaS applications, it’s getting harder and harder to charge for customer education separate from onboarding. You can still charge...
Customer Education vs. Corporate Learning
In Josh Bersin's article “A New Category Emerges: The Creator Platform for Corporate Learning,” many of his observations about employee-facing...
DITA for learning and training: A new approach
As many of you know, the DITA for Learning and Training specialization never got much traction. Without going into all of the history, it seems that...
Don't miss this explosive trend in customer enablement!
Customer Education has a problem. Not only is the job of customer enablement tough to begin with, but those very customers are increasingly demanding...