AI for Customer Success: 5 innovations reshaping the industry
That annoying TikTok text to speech voice is out. Neural text to speech is IN. SaaS companies are constantly seeking innovative ways to enhance their...
That annoying TikTok text to speech voice is out. Neural text to speech is IN. SaaS companies are constantly seeking innovative ways to enhance their...
One of the key challenges we face in SaaS Customer Success is product adoption. How can we ensure that new users not only onboard, but actually start...
How can companies provide effective SaaS training and support at scale? Self-service. And the best way (and most asked-for by users) to provide it is...
Empowering customers to help themselves is critical. Not only does it help reduce the strain on resources, but customers demand it. That’s probably...
Staying ahead requires more than innovation; it demands strategic adaptation. As companies become more and more global, the realm of multilingual...
The battle for customer attention is fiercer than ever. As B2B SaaS companies strive to deliver exceptional customer experiences, the choice between...
B2B SaaS companies are on a quest for success. Customer Success. Okay that was cheesy. But it's true! SaaS companies are constantly seeking...
Imagine this: You've invested in a top-notch SaaS solution to ramp up your business's productivity. But how do you keep that value flowing and retain...
The people have spoken, and they want videos. And not just for marketing, or YouTube. They want it for everything. Yeah, even your user onboarding...
As a SaaS company, you’re probably focused on providing customers with a great experience that keeps them coming back. One way to achieve this is by...
SaaS programs must impress quickly or the customer will move on to the next option. Kind of like dating. So how can SaaS companies get customers to...
New users must gain value from your SaaS product ASAP or else you’ll lose them. A major reason why customers churn is that they're unable to fully...
Customer churn is a major challenge faced by many SaaS companies. On average, SaaS companies lose 3-8% of their customers per month. That’s 32-50% of...
We recently conducted a comprehensive survey to better understand SaaS companies’ attitudes, methods, investments, and challenges regarding video...
You broke a doorknob. You find two videos on how to fix it. One is two hours long. It goes into the origin of doorknobs, different types of...