Creating SaaS Videos Is Getting Easier. Keeping Them Current Is the Hard Part.
AI has made it dramatically easier to create a product video. Record a workflow. Generate a script. Add a voiceover. Apply effects. Publish. That is...
Customer Adoption
The Velocity Gap: Why SaaS Product Teams Are Outrunning Their Video Content
Software has never moved faster. SaaS companies are shipping new features, redesigning workflows, improving user experiences, and pushing product...
How Enablement Teams Use Videate
Overcoming the “Shoveling in a Snowstorm” Trap to Create Content That Actually Keeps Up When you think of a training solution for enablement, you...
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The Academy Problem: How to Keep Customer Education in Sync with Your Product
SaaS moves fast. New features, UI updates, and releases roll out weekly. But academies— the tutorials, videos, and training content that help...
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What Rilke Can Teach Us About Customer Education
Howdy. I’m Addison and I’m Videate’s Business Development Lead. If you’re reading this, it’s not improbable that you’ve seen my name in your inbox,...
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From Videate CEO - How Video Transforms SaaS Customer Success
In today’s fast-moving SaaS world, customer success isn’t just about onboarding and training; it’s about creating an experience that accelerates time...
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Scaling the Unscalable: Personalized Customer Onboarding and Education with AI Video Content
Welcome to the New Era of Customer Education Let’s be honest—traditional customer onboarding is broken. A one-size-fits-all approach doesn’t work...
The ultimate 2024 guide for SaaS onboarding best practices
Getting customer onboarding right means the different between "stickiness" and ghosting. And that's not a joke about Slimer. SaaS onboarding is super...
Boost retention by smoothing transitions in the SaaS lifecycle
If you've been scratching your head trying to figure out when your customers are ready to move to the next stage, you're in the right place. Let’s...
5 essential strategies for reducing customer churn
Customer churn is like a leaky bucket—you keep pouring in new customers, but if you don't plug the holes, they keep slipping away. Let's dive into...
8 sneaky ways 👀 to increase adoption in SaaS user onboarding
Ever wondered how some companies nail their user onboarding, making you stick around and love their product? It's not magic—it's psychology! There’s...
AI for Customer Success: 5 innovations reshaping the industry
That annoying TikTok text to speech voice is out. Neural text to speech is IN. SaaS companies are constantly seeking innovative ways to enhance their...
Creating video tutorials that increase product adoption
One of the key challenges we face in SaaS Customer Success is product adoption. How can we ensure that new users not only onboard, but actually start...
Exposing the best-kept secret in SaaS training best practices
How can companies provide effective SaaS training and support at scale? Self-service. And the best way (and most asked-for by users) to provide it is...
The power of self-service: how videos drive Customer Success
Empowering customers to help themselves is critical. Not only does it help reduce the strain on resources, but customers demand it. That’s probably...