Video is critical to the SaaS industry. 60% of companies see video as the key to self-service support, according to the State of SaaS Customer Success and Product Training Videos Report. Additionally, 93% believe video is crucial for customer acquisition and retention. But the ever-changing nature...
Read More
ASi went from struggling to release one training video weekly to producing up to 15 per week. According to Michelle Balagia, a technical writer at...
Are your customer service videos lacking that wow factor? Do you struggle to engage your audience and keep their attention? Say goodbye to boring...
For cybersecurity companies like Bitsight, efficiency and accuracy are paramount. So when Bitsight needed to quickly create high-quality training...
One of the key challenges we face in SaaS Customer Success is product adoption. How can we ensure that new users not only onboard, but actually start...
Our initial results from Videate’s State of SaaS Video Survey show three major things: Businesses... 1. Know how important video is 2. Dedicate a lot...
In general, people tend to write “for reading” rather than “for speaking.” When generating text to speech voiceover using this type of writing, the...
How can companies provide effective SaaS training and support at scale? Self-service. And the best way (and most asked-for by users) to provide it is...
Empowering customers to help themselves is critical. Not only does it help reduce the strain on resources, but customers demand it. That’s probably...
AI is changing fast. So much more rapidly than any of us expected (and we already expected speed). Sometimes it feels like we’re on a rollercoaster...
The future of SaaS training videos is here, and it's auto generated videos! Here's a quick-start, step-by-step guide to getting started making auto...
We’ve come a long way from carrier pigeons, telegrams, and phone calls. Video now leads as the most effective form of communication on Earth. And...
How-to videos are no longer a “nice-to-have”. They’re a “need-to-have”. And if you’re not already on board with that, don’t worry. Your competitors...
Staying ahead requires more than innovation; it demands strategic adaptation. As companies become more and more global, the realm of multilingual...
The battle for customer attention is fiercer than ever. As B2B SaaS companies strive to deliver exceptional customer experiences, the choice between...