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Companies are obsessed with customer satisfaction. We’ve got NPS scores, feedback surveys, and more all geared to measure customer satisfaction. But there’s one big problem. Customer satisfaction has ZERO impact on whether customers churn! “Churn Doctor” Greg Daines, CEO of ChurnRX, revealed this...
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Exciting news from Videate: we're charging full speed ahead, breaking new ground in the world of AI automation for software how-to videos. With our...
Reputation used to need 12-15 hours to produce a single video. So how did they suddenly get it down to only 1 hour? Reputation obviously had a...
That annoying TikTok text to speech voice is out. Neural text to speech is IN. SaaS companies are constantly seeking innovative ways to enhance their...
That annoying TikTok text to speech voice is out. Neural text to speech is IN. Unlike traditional text to speech (TTS), neural text to speech (NTTS,...
Video is critical to the SaaS industry. 60% of companies see video as the key to self-service support, according to the State of SaaS Customer...
ASi went from struggling to release one training video weekly to producing up to 15 per week. According to Michelle Balagia, a technical writer at...
Are your customer service videos lacking that wow factor? Do you struggle to engage your audience and keep their attention? Say goodbye to boring...
For cybersecurity companies like Bitsight, efficiency and accuracy are paramount. So when Bitsight needed to quickly create high-quality training...
One of the key challenges we face in SaaS Customer Success is product adoption. How can we ensure that new users not only onboard, but actually start...
Our initial results from Videate’s State of SaaS Video Survey show three major things: Businesses... 1. Know how important video is 2. Dedicate a lot...
In general, people tend to write “for reading” rather than “for speaking.” When generating text to speech voiceover using this type of writing, the...
How can companies provide effective SaaS training and support at scale? Self-service. And the best way (and most asked-for by users) to provide it is...
Empowering customers to help themselves is critical. Not only does it help reduce the strain on resources, but customers demand it. That’s probably...
AI is changing fast. So much more rapidly than any of us expected (and we already expected speed). Sometimes it feels like we’re on a rollercoaster...