Videate Blog

 

Discover tips and insights for boosting customer success and streamlining content creation. Our blog offers simple, effective strategies for leaders and creators in the tech space.

 

SaaS Onboarding Best Practices 2024

The ultimate 2024 guide for SaaS onboarding best practices

Getting customer onboarding right means the different between "stickiness" and ghosting. And that's not a joke about Slimer. SaaS onboarding is super important because it's a customer's first real interaction with your service. Previously, they've probably only interacted with Sales. Now they're...

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The TikTok-ification of Customer Education (and why it’s a good thing, actually)

You’re probably sick of articles bemoaning the “TikTok-ification of (insert anything here)”. It’s kind of like how just 10 years ago every headline...

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Boost retention by smoothing transitions in the SaaS lifecycle

If you've been scratching your head trying to figure out when your customers are ready to move to the next stage, you're in the right place. Let’s...

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5 essential strategies for reducing customer churn

Customer churn is like a leaky bucket—you keep pouring in new customers, but if you don't plug the holes, they keep slipping away. Let's dive into...

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How generative AI is making customer retention easy

It’s a struggle to keep up with constant updates as a SaaS user. Multiply that by a bunch of times when it comes to producing the training materials...

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How HubSpot uses AI as the ultimate co-pilot

Every day we see another headline proclaiming that AI has taken yet another part of the world by storm. It’s enough to make even the most stoic...

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Buckle up! AI generated videos are revolutionizing Customer Education

AI-generated videos are totally transforming training. (Say that 5 times fast. It’s fun!) Anyway. AI-generated software training and tutorial videos...

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The secret behind Nextiva’s global reach (spoiler: it’s auto-generated videos)

Nextiva, a global cloud-based software company, faced a big challenge: irrelevant training. According to Nextiva’s Director of Voice of the Customer...

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8 sneaky ways to increase retention in SaaS user onboarding

8 sneaky ways 👀 to increase adoption in SaaS user onboarding

Ever wondered how some companies nail their user onboarding, making you stick around and love their product? It's not magic—it's psychology! There’s...

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Customer satisfaction does NOT improve retention. Here's what DOES.

Customer satisfaction does NOT improve retention. Here's what DOES.

Companies are obsessed with customer satisfaction. We’ve got NPS scores, feedback surveys, and more all geared to measure customer satisfaction. But...

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Video CRAZE🔥Videate's AI video editor is ready to conquer the market!

Exciting news from Videate: we're charging full speed ahead, breaking new ground in the world of AI automation for software how-to videos. With our...

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90% Faster! 😱 How Reputation slashed video production time with Videate

90% Faster! 😱 How Reputation slashed video production time with Videate

Reputation used to need 12-15 hours to produce a single video. So how did they suddenly get it down to only 1 hour? Reputation obviously had a...

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AI for Customer Success: 5 innovations reshaping the industry

AI for Customer Success: 5 innovations reshaping the industry

That annoying TikTok text to speech voice is out. Neural text to speech is IN. SaaS companies are constantly seeking innovative ways to enhance their...

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Neural text to speech has UPENDED the SaaS how-to video game

Neural text to speech has UPENDED the SaaS how-to video game

That annoying TikTok text to speech voice is out. Neural text to speech is IN. Unlike traditional text to speech (TTS), neural text to speech (NTTS,...

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Create training videos: Software to automate video production with DITA XML and Heretto

Create training videos: Software to automate video production with DITA XML and Heretto

Video is critical to the SaaS industry. 60% of companies see video as the key to self-service support, according to the State of SaaS Customer...

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