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In Josh Bersin's article “A New Category Emerges: The Creator Platform for Corporate Learning,” many of his observations about employee-facing corporate learning also apply to customer-facing education. However, there are some differences related to the core technologies that SaaS companies are...
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One of the more challenging items for scaling video production is standardizing the use of visual effects. With written documentation, decisions on...
The best software companies in the world follow documentation standards that are aligned with their user experience goals. They use simple and...
Earlier this month, Videate joined the Content Advantage talk show with Scott Abel and Megan Gilhooly, hosted by Zoomin. During the live session, we...
Several hundred people attended our webinar last week and there were many excellent questions asked by the audience. We thought it would be helpful...
One of the most interesting use cases for automating video production is language translation. Very few organizations can produce software videos, in...
As many of you know, the DITA for Learning and Training specialization never got much traction. Without going into all of the history, it seems that...
Our big bet in launching Videate was that text-to-speech engines would improve rapidly. In the short time since we started the company, Amazon,...
Last week Videate presented at its first “trade show” (ConVEx) and attended a second virtual conference (CEdMA). Both were awesome and we learned a...
Customer Education has a problem. Not only is the job of customer enablement tough to begin with, but those very customers are increasingly demanding...
Do you have a separate budget for producing software videos? If you are like most companies the answer is no. While a few very large companies have...
One of the great challenges of modern SaaS applications is keeping the onboarding tools, technical documentation and videos up to date. Agile...
Does this sound familiar? Your team’s “Definition of Done” means that every software release contains updates to the relevant documentation. Tech...
In 1950 Alan Turing developed the “Turing Test” to determine a machine’s ability to demonstrate intelligence equivalent to, or indistinguishable...
Sometimes it’s quite amazing to learn that small things can make a huge difference when you build a new product. When Videate was founded, the...