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In this episode of Video Voyagers: Edge of AI, Dave Derington, Director of Customer Education at ServiceRocket, joins host Audrey Lecker to explore the roles of video content and AI for customers' success, how advancements in AI are making video content more accessible, and the importance of "edutainment" videos.
Drawing from a deep pool of expertise in B2B SaaS, Dave stands out as a beacon in Customer Education. More than just a director, Dave is an educator at heart who passionately champions the expansion of customer education within organizations.
Dave also co-hosts the CELab: The Customer Education Laboratory podcast. His impressive track record includes roles as the Senior Manager of Customer Education at Outreach, the Director of User Enablement at Azuqua, and the Manager of Educational Services at Gainsight, among many others.
Episode Resources:
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