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In this episode of Video Voyagers: Edge of AI, Daphne Lopes, Principal Manager of Customer Success at HubSpot, joins host Audrey Lecker to dive into emerging AI trends that will significantly impact customer experience, the role of generative AI for video and text content evolving in the customer success and customer experience space, and the potential of generative AI in transforming how customers interact with products.
Daphne boasts nearly four years of diverse experience in customer success leadership at HubSpot. Over the past decade, she has been instrumental in assisting both Scale-Ups and esteemed Fortune 500 companies in building and expanding global customer success teams, catering to over 100,000 customers. Beyond her corporate roles, Daphne serves as the Executive Producer and Host of This is Growth! Podcast, delving deep into the multifaceted world of growth. Additionally, she is a proud member of the Founders of the Future community.
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