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In this episode of Video Voyagers: Edge of AI, Bianca Ker, Senior Director for Customer Success - Influencer Marketing at Sprout Social, joins Audrey Lecker and Richard Benavides to unveil how AI is shaping the future of work and why we must adapt to this shift. They also dive into the impact of AI on global customer experience and influencer marketing, as well as the rising value of authenticity and human touch in a digital world dominated by AI.
Bianca is an executive deeply committed to leveraging customer data, having more than ten years of experience in the B2B SaaS space. Her expertise lies in expanding global teams and driving decisions informed by a mix of experience and genuine data-driven insights. Today, she also serves as a Board Advisor at Kaizan and the Head of Global Operations and Customer Success at Tagger by Sprout Social.
Episode Resources:
“Video Voyagers: Edge of AI is handcrafted by our friends over at: fame.so”
