---
title: 25% fewer support tickets! How Fuel Cycle streamlined onboarding
description: Fuel Cycle reduced support tickets by 25% and video production costs by 80% with Videate, enhancing onboarding efficiency and customer satisfaction. Here's how.
---

[Videate Blog ](https://blog.videate.io)

# [25% fewer support tickets! How Fuel Cycle streamlined onboarding](https://blog.videate.io/25-fewer-support-tickets-how-fuel-cycle-streamlined-onboarding)

 Written by [Videate](https://blog.videate.io/author/videate) | Nov 20, 2024

Maybe this sounds familiar: 

A drawn-out onboarding process for new customers.

No existing video library.

A hefty price tag on outsourcing creating of said video library.

And a constant high volume of customer questions slowing down that already-slow onboarding process.

Fuel Cycle, a leading provider of market research and insights platforms, was dealing with all of this and needed a solution.

That solution had to be cost-effective and scalable. Otherwise, the team was facing significant strain on customer support and having to deal with the resulting negative impact on customer satisfaction.

So they turned to Videate.

 

## The results: Goodbye struggle, hello scalable success

Here’s how Fuel Cycle turned things around with Videate:

- **25% reduction in support queries **due to implementation of video content
- **400% improvement in video production rate** over their *expected *rate: initial goal was to produce 15 minutes of video per month, but with Videate they were actually able to produce 75 minutes of video per month.
- **Doubled the project scope** *and *delivered it **5 months ahead of schedule** due to the increased production rate
- **Reduced video production costs by 80%** with Videate compared to outsourcing
- **Shortened 12-week customer onboarding cycle by 10%** using video content
- **Created ~90 videos** (~8 hours of video content) in-house with Videate **in half the time **initially planned, with only 2 primary users
- **Saved $10k **by updating videos with Videate at no extra charge rather than outsourcing 

 

## Why Fuel Cycle chose Videate

Fuel Cycle didn’t just need a video tool—they needed a game-changer. Here’s why they picked Videate:

- No need for video production expertise to produce and maintain video content.
- It’s a scalable way to create and maintain video content even with limited resources.
- Automation makes it easy to update a video library to reflect software changes without additional costs or extensive manual work. 
- Videate’s centralized workspace streamlined their workflow, allowing them to manage video production and updates efficiently.

With Videate in their corner, Fuel Cycle didn’t just meet their goals—they crushed them.

 

## Want the same results for your own onboarding program? Check out Videate

Fuel Cycle’s story is proof that onboarding doesn’t have to be painful—or expensive. With Videate, they turned a daunting project into a well-oiled machine, delivering results faster, cheaper, and better than they imagined.

The best part? They didn’t just save time and money; they gave their customers a seamless experience that cut through confusion and sped up time-to-value.

If you’re ready to level up your onboarding game, you already know the next step. [Book a demo with Videate today.](https://www.videate.io/request-demo-old)

Because honestly? The old way is overrated.

 

[View full post](https://blog.videate.io/25-fewer-support-tickets-how-fuel-cycle-streamlined-onboarding)

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